Global
Performance of computerised sales points: evidence of efficiency and levelling gapsOverview
Background
The Sales Network Department of one of our clients in the large-scale retail sector deemed it necessary to implement a control system to optimise personnel activities at sales points, in order to define and standardise the activities of all store departments.
Service & Capabilities
Retail & consumer goodsSolution
Decisions and actions
With our help, the client decided to computerise the operations of various professional roles in-store, in a structured and monitored way involving algorithms. The key aspects to monitor to achieve in-store efficiency were identified, bearing in mind the cultural constraints to be overcome:
- high focus on sales and margins and low importance attributed to working methods
- attention to as-is and little time dedicated to planning the future
- widespread conviction that the work could not be done differently.
Results
Results Achieved:
Store productivity is now calculated through weekly monitoring of the results obtained by comparing standard times (calculated by algorithms) with final times (logs).
This highlights the best-performing stores and, for the less productive ones, details for each individual activity allow immediate intervention to bridge any gaps in efficiency by understanding the causes of poor performance.
Explore more
Case study
How to evolve your retail store performance
Industry
Retail & Consumer Goods
Area
Global
Project time
Case study
Performance Marketing enhancement on the E-commerce
Industry
Retail & Consumer Goods
Area
Global
Project time
4 months
Case study
Project management for product lifecycle management software upgrade
Industry
Retail & Consumer Goods
Area
Global
Project time
9 months
Let’s get in touch and see a new vision of the future!