Overview

Background

The Sales Network Department of one of our clients in the large-scale retail sector deemed it necessary to implement a control system to optimise personnel activities at sales points, in order to define and standardise the activities of all store departments.

Service & Capabilities

Retail & consumer goods
Solution

Decisions and actions

With our help, the client decided to computerise the operations of various professional roles in-store, in a structured and monitored way involving algorithms. The key aspects to monitor to achieve in-store efficiency were identified, bearing in mind the cultural constraints to be overcome:

- high focus on sales and margins and low importance attributed to working methods

- attention to as-is and little time dedicated to planning the future

- widespread conviction that the work could not be done differently.

Results

Results Achieved:

Store productivity is now calculated through weekly monitoring of the results obtained by comparing standard times (calculated by algorithms) with final times (logs).


This highlights the best-performing stores and, for the less productive ones, details for each individual activity allow immediate intervention to bridge any gaps in efficiency by understanding the causes of poor performance.

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